Your rights
- To be treated with dignity, respect and without discrimination.
- To receive clear information about your care and ask questions.
- To participate in decisions about your care and give or withhold consent.
- To have your personal and medical information handled confidentially, subject to applicable requirements.
- To seek a second opinion and request access to your records through the hospital’s process.
- To share feedback or raise a concern without affecting your care.
Your responsibilities
- Share accurate health, medication and allergy information with your care team.
- Ask for clarification if instructions or costs are unclear.
- Treat staff, other patients and visitors respectfully.
- Follow agreed care and safety guidance, or discuss concerns with your clinician.
- Keep appointments or let the hospital know if you need to cancel or reschedule.
- Make payments for services received according to the information provided.
Feedback and grievances
To share feedback or raise a grievance, contact the hospital reception and ask for the patient relations or grievance desk. You may also call +91 141 274 5800 or write to Neelvarna Hospital, Malviya Nagar, Jaipur 302017. Please share your name and a way to contact you so the team can respond.